- EPSI Pan European Anniversary Conference on January 25th, 2010. For more information click here (PDF).
- Undersøgelse af kundernes tilfredshed med den offentlige sektor 2009
- Undersøgelse af kundernes tilfredshed med skadeforsikring 2009
- Undersøgelse af kundernes tilfredshed med telecom 2009
- Undersøgelse af kundernes tilfredshed med bank 2009
- Undersøgelse af kundernes tilfredshed med telecom 2009, publicering af resultat den 26 oktober
- Undersøgelse af kundernes tilfredshed med skadeforsikring 2008
- Undersøgelse af kundernes tilfredshed med telecom 2008
- Undersøgelse af kundernes tilfredshed med bank 2008.
- Undersøgelse af kundernes tilfredshed med elektricitet 2007.
- Undersøgelse af kundernes tilfredshed med forsikring 2007.
- Undersøgelse af kundernes tilfredshed med telecom 2007.
- Undersøgelse af kundernes tilfredshed med bank 2007.
- Skadeforsikring 2006.
- Undersøgelse af kundernes tilfredshed med bank 2006.
Welcome to the EPSI Denmark website.
EPSI Rating (Extended Performance Satisfaction Index) is a system to collect, analyse and disseminate information about image, preferences and perceived quality as well as loyalty of customers and other stakeholders to commercial entities and other organisations
The work with EPSI national and international benchmark studies is run under an institute (EPSI Research Services) registered in UK. Actual work with collection and presentation of customer and other stakeholder insight is handled through a network of national platforms. Links to current Platforms here. The regular coordination and analysis is harmonized from the research secretariat in Stockholm. Contact here.
Research and Development around EPSI takes place in a number of academic organisations and institutes both in Europe and overseas. This task is coordinated through the research network IFCF (International Foundation for Customer Focus). Current R&D activities include modelling of relationship beetween Customer and Employee satisfaction as well as of Brand Image aspects.